Returns & exchanges

We want the dress to be right. If it isn't, you may return or exchange most pieces within 7 days of delivery.

Condition

The piece must be unworn and unwashed, with all tags attached and in its original packing. It should carry no marks, stains, perfume or alteration. We inspect every return on arrival.

What cannot be returned

• Pieces marked Final sale or bought during a clearance
• Pieces that have been altered or customised at your request
• Innerwear, and any piece where the hygiene seal is broken

Exchanges

Exchanges for a different size of the same style are free once per order, subject to stock. If your size is unavailable we will process a refund. Sale and altered pieces can be exchanged for size but not refunded.

How to start a return

1. Sign in and go to Orders, or message us on WhatsApp with your order number, within 7 days of delivery.
2. We arrange a reverse pickup for serviceable pincodes. For non-serviceable pincodes you self-ship to our Tirunelveli address and we reimburse standard courier charges.
3. Pack the piece with its tags and invoice.

Refunds

Once the piece reaches us and passes inspection, refunds are issued to the original payment method within 5–7 working days. For COD orders, refunds are made by bank transfer to details you provide. Original shipping charges, if any, are not refunded unless the return is due to our error (wrong or defective item).

Wrong or defective items

If you received the wrong piece or a manufacturing defect, tell us within 48 hours of delivery with photos. We cover all shipping both ways and prioritise a replacement or full refund.

Contact

Returns address and help: hello@queenofhouse.in. Our address is Palayagramam Street, Near Gandhi Park, Cheranmahadevi, Tirunelveli District, Tamil Nadu 627414.